Issues & near misses
Hear about the near miss before it becomes the accident
Anyone on the team can say what nearly happened, or what is broken, from their phone in a few seconds. The right managers are alerted at once and the report stays in front of them until someone says they have seen it. Then it is assigned, dealt with and closed, with a record of every step. Near misses and issues are on Growth and above.
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Updated September 2026
01
Report it in the time it takes to say it
A near miss is one box: what nearly happened. The site fills itself in, and a location and a time are optional. With no signal, the phone keeps the report and sends it once, when it can. The fewer questions you ask, the more you hear.
02
Managers find out now, not at the weekly meeting
The managers who cover that site get a push to their phone, a red card on the app's home screen and a bar across every page on the web. It cannot be muted and it stays until somebody presses Seen it, so a report never sits unread in an inbox.
03
Followed through to closed
Add notes, say who it is with, raise a job to fix the cause, and close it with an outcome. On Pro you can go further: rate how bad it could have been against how likely it was, record why it happened, set actions with owners and due dates, send the report as a PDF to whoever needs it, note whether HSE was told, and tell the person who reported it what changed.
04
Issues, snags and repairs in the same place
For things that are broken rather than dangerous, staff raise an issue with a photo from their phone. It gets a priority, an owner and a due date, moves through to fixed, and can go to a reviewer for sign-off before it is done. The person who raised it hears when it is fixed, and the person it is with is reminded before it is overdue.
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Questions about issues & near misses
What is a near miss?
Something that could have hurt someone or damaged something but did not: a pallet that slipped, a cable across a walkway, a step that gave. Reporting them is how you fix the cause before the day it does hurt someone.
How do staff report a near miss?
From the staff app on their phone, or from the web on any device. They say what nearly happened, and the site is already filled in. If there is no signal, the phone holds the report and sends it when it can.
Can near misses be reported anonymously?
No. Reports carry the reporter's name, so a manager can ask a follow-up question and tell them what was done about it. If anonymity matters more than that in your workplace, this is worth knowing before you choose.
Can staff add a photo?
On the web, yes. In the phone app a near miss is words only for now, while an issue from the phone can carry a photo.
Does it submit RIDDOR reports?
No. On Pro you can record whether HSE was told, when and how, so the investigation shows it, but the report itself is made on HSE's own form.
What is the difference between an issue and a near miss?
A near miss is about safety: something that nearly caused harm. An issue is a problem to fix: a broken door, a leak, a snag on site. Both are raised from the phone; an issue becomes a job with an owner, a priority and a finish.
Which plan includes it?
Reporting near misses, following them up and raising issues are on Growth and above. The full investigation (risk rating, causes, actions, sending the report on and telling the reporter) is on Pro and above.
See it with your own team
Set up takes minutes: add your people, build a week and publish. Free for 14 days on every paid plan, and free for up to 10 people.
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