Some clauses below fill in with your own workspace details (your plan, your domain, the features you have switched on). On this public page there is no workspace to fill them in from, so they are shown as “to be completed”. Your own copy, filled in, is in your workspace under Settings, and you can download it as a PDF.

OtisIO Terms of Service

Version 2026-08-v7. In force from 25 August 2026.

These terms are a contract between you and us. You accept them when you tick the acceptance box at signup, or when you keep using the service after we tell you the terms have changed. There is no separate signed document for self-serve plans. If you need a signed agreement with a fixed term, ask us about the Enterprise Master Services Agreement instead.

Read sections 6, 7, 11, 12, 13 and 14 particularly carefully. They contain the auto-renewal, the price-change mechanism, our right to suspend your workspace, the limit on what we owe you if something goes wrong, and the promises you give us. They are marked with a callout box because we are required to draw them to your attention rather than bury them.

1. Who you are contracting with

1.1 The service is provided by Siege One Limited, a company registered in England and Wales with company number 17110871, registered office 38 Angelica Avenue, Stotfold, Hitchin, England, SG5 4HH ("we", "us", "our"). Our VAT registration number is GB516414902.

1.2 OtisIO is our trading name for the service.

1.3 "You" means the business that opens the workspace at [to be completed: The customer's full workspace web address.].

1.4 The person who accepts these terms confirms that they are authorised to enter into this contract on behalf of that business. If they are not, they accept these terms personally and are bound by them as if they were the business.

1.5 How to reach us. Formal notices under these terms go to legal@otisio.com (see clause 17.8). Data protection correspondence goes to privacy@otisio.com, and security reports go to security@otisio.com. Day-to-day support is through the in-app chat and the support address shown in your workspace.

2. This is a business contract

2.1 The service is sold to businesses for use in their business. By accepting these terms you confirm that you are acting in the course of a business and not as a consumer, and that you are not entering into this contract wholly or mainly for purposes outside your trade, business, craft or profession.

2.2 On that basis, the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 do not apply to this contract.

2.3 If and to the extent that you are in fact a consumer, nothing in these terms affects your statutory rights, and any term that would do so does not apply to you.

3. What the service is

3.1 We provide OtisIO, a subscription workforce management platform delivered over the internet. Depending on your plan and your settings it can include scheduling and rotas, time and attendance, timesheets and payroll export, tasks and checklists, forms and inspections, HR records, documents, communications, training records, equipment sign-out, patrols and reporting.

3.2 Your plan is [to be completed: The plan name.]. The features, the number of users, the number of sites and the amount of file storage included in it are those recorded against your subscription at the time you accepted these terms, and are shown in your workspace billing screen. Your workspace is pinned to the version of the plan you bought, so a later change we make to that plan does not move you onto it.

3.3 What we do not promise about availability. We aim for high availability, but the service is not sold with an uptime commitment. On self-serve plans there is no availability target, no service credits and no committed restoration time. Where the service becomes unavailable we will use reasonable endeavours to restore it. If you need a contractual service level, that is what the Enterprise agreement is for.

3.4 We improve the service continuously. Features may be added, changed or retired. If we retire a feature you actively use, and the change is materially adverse to you, we will give you at least 90 days' notice by email and in the product, and you may cancel under clause 11.1.

3.5 We will give reasonable notice of planned maintenance where we can, and we will use reasonable endeavours to schedule it outside UK business hours.

3.6 We provide the software. We do not provide legal, employment, tax, payroll or health and safety advice, and nothing the product produces is a substitute for taking that advice.

4. Your account and your administrators

4.1 You choose who has access to your workspace and what each person can do. The roles and permissions in the product are yours to configure.

4.2 You are responsible for everything done in your workspace, including by your administrators, your staff and anyone using their credentials. Keep credentials secure. Turn on two-factor authentication where it is available. Tell us at security@otisio.com as soon as you suspect unauthorised access.

4.3 You must remove access promptly when someone leaves. We cannot know that for you.

4.4 Every named user must be an individual. Shared logins are not permitted, except for a device configured as a shared clock-in point (a kiosk), which is not a user account.

4.5 Devices you deploy are yours to secure. Where you install the service on a device, including a wall-mounted clock-in device, you are responsible for its physical security and for telling us without delay if it is lost or stolen.

4.6 You must give us accurate account and billing information and keep it up to date.

4.7 The service is not for use by anyone under 16 in their own right. If you schedule workers aged 16 or 17, that is your decision as their employer and your responsibility.

5. Acceptable use

5.1 Your use of the service is subject to our Acceptable Use Policy, which forms part of these terms and is published at https://otisio.com/acceptable-use. It covers, among other things, unlawful content, harassment, security testing, scraping, reverse engineering, reselling access, and using the service to monitor people in ways that are unlawful or disproportionate.

5.2 We may update the Acceptable Use Policy from time to time. Material changes are notified under clause 15. The exception is a change to that policy needed urgently for legal, regulatory or security reasons, which may take effect immediately without the notice period in clause 15.1 and without re-acceptance under clause 15.2. We will tell you as soon as we can, and we will not use it for a change that could reasonably have waited.

5.3 If you or your users break the Acceptable Use Policy, clause 11 applies.

6. Subscription, billing and VAT

PLEASE READ: AUTO-RENEWAL AND PRICING

Your subscription renews automatically until you cancel it (clause 6.4). All our prices exclude VAT, which is charged in addition at 20% (clause 6.3). We can change our prices on 60 days' notice (clause 7).

6.1 Paid plans are billed in advance, on the interval you choose: monthly, or annually at the discounted annual rate. Your current interval is monthly and your current price is [to be completed: The plan's list price for the billing interval.] GBP per month, excluding VAT.

6.2 Your plan includes [to be completed: Users included in the price.] users. Users above that allowance are charged at [to be completed: The price for each user beyond the included count.] GBP per additional user per month, excluding VAT.

PLEASE READ: WHO COUNTS AS A USER

Every individual with an active record in your workspace counts as a user, however they use the service. That includes people who only ever clock in at a shared device, and it includes agency workers, the personnel of your subcontractors, and anyone else you put into the workspace, whether or not you employ them. An invitation you have sent and that has not yet been accepted also counts, so that an allowance cannot be exceeded by inviting in bulk.

A shared clock-in device is not itself a user. The people who clock in on it are.

The charge is calculated on the number of individuals with an active record in the workspace, plus outstanding invitations, at the time of billing. Archive or delete a person's record, or withdraw an invitation, and they stop counting from your next billing period.

6.3 All prices we quote exclude VAT. UK VAT is added at the prevailing rate, currently 20%. If you are VAT registered outside the UK and the reverse charge applies, tell us your VAT number and we will apply it.

6.4 Your subscription renews automatically at the end of each billing period, on the same plan, at the price then in force, and we take payment using the payment method on file. This continues until you cancel.

6.5 You can cancel at any time from your billing settings. Cancellation takes effect at the end of the billing period you have already paid for. We do not give refunds for part-used periods, except where the law requires it, where we terminate for convenience under clause 11.4, or where you terminate because we have committed a material breach under clause 11.5.

6.6 If you upgrade mid-period, we charge the difference pro rata immediately. If you downgrade, the lower price applies from your next billing period, and any capacity you lose (users, sites, storage, features) applies from that date. Where a downgrade takes you above a cap on the lower plan, the affected function stops accepting new records straight away, and what you have already put in stays readable for a hold period before it is archived. Archiving hides a record from the working views. It is not deletion: an archived record is retained, and upgrading again restores what the downgrade archived.

6.7 If you do not pay, you lose access.

PLEASE READ: PAYING ON TIME IS A CONDITION OF USING THE SERVICE

If an invoice goes unpaid we will show a banner in your workspace naming the date your workspace will be locked, and we will keep emailing you. That date is 14 days after the payment was due. A locked workspace cannot be used, read or exported from. You get it back as soon as the payment clears, and in any event within one working day of it clearing.

If a payment fails we will retry it and email you, and from the day after it was due we will show every administrator in your workspace a notice saying what is outstanding and the date access will be locked. That notice and those emails are the warning this clause gives you, and the date they name will be at least 7 days ahead. If the payment is still outstanding after 7 days we may restrict your workspace to read-only, and if it is still outstanding 14 days after it was due we may suspend it entirely under clause 11.

Your data is not deleted because you are behind on payment, and a suspension is not a termination. We can also give you longer if we choose to, which does not mean we have given up this clause. If you genuinely dispute an invoice, tell us before the date on the banner and we will not suspend you over the part in dispute.

6.8 All amounts are payable without set-off or deduction. We may charge statutory interest and compensation on late payment under the Late Payment of Commercial Debts (Interest) Act 1998.

7. Price changes

PLEASE READ: WE CAN INCREASE THE PRICE

We can change the price of your plan. We will give you at least 60 days' written notice before the new price applies. If you do not want the new price, cancel before it takes effect and you will not be charged it.

7.1 We may change our prices, our plan structure and our included allowances. We will email the billing contact on your account at least 60 days before a change affects you.

7.2 A price change takes effect at your next renewal after the notice period ends. It never applies to a period you have already paid for.

7.3 If you are on an annual plan, a price change applies at your next annual renewal, not mid-term.

7.4 If you do not accept a price change, cancel under clause 6.5 before it takes effect. Continuing to use the service after that date means you accept the new price.

8. Your data

8.1 You own your data. Everything you and your people put into the workspace, and everything the product generates from it, is yours. We claim no ownership of it.

8.2 You grant us a licence to host, copy, transmit, display and process your data strictly as needed to provide the service, to keep it secure, to back it up, and to support you when you ask.

8.3 Getting a copy of your data. Most modules have a built-in export, and what you can export in the product depends on your plan: the hours and timesheet exports start at the Starter plan, the report exports at Pro, and the whole-workspace download is included with Enterprise. Whatever plan you are on, and while your account is in good standing, you can ask us at privacy@otisio.com for a full export of your workspace data and we will provide it free of charge. On termination, clause 11.7 applies.

While your workspace is suspended for non-payment under clause 6.7 we are not obliged to do that work for you free of charge, and you cannot run exports yourself, because the workspace is locked. That does not touch clause 11.7 or the DPA: at the end of the service we will still return or delete the personal data we hold for you, whatever is owed.

8.4 You are responsible for the accuracy and lawfulness of the data you put in, and for having the right to put it in.

8.5 Aggregated and anonymised statistics. We may produce aggregated, anonymised statistics from the data in your workspace, and use and publish them to run and improve the service and to publish benchmarks and industry figures. Examples are how many workspaces use a feature, and how a typical business in your industry compares on a measure. Those statistics never identify you, your business or any individual, we do not produce them in a way that would let anyone work out who they are about, and we never sell your data or your people's data. Your DPA records this as an instruction you give us, at clause 2.7, so the two documents agree; tell us at privacy@otisio.com if you would rather your workspace was left out. We share your data itself only with the suppliers who help us run the service, each of which is listed at https://otisio.com/subprocessors with what it receives and why, and each of which acts only on our instructions.

8.6 We do not use your data, or your people's data, to train any artificial intelligence model. Two features in the product can send data to an AI provider in order to do the thing someone asked for: reading an uploaded expense receipt, and turning a typed rota request into a draft shift. They send data only where your plan includes the feature and a person uses it, they are the only two, both are listed at https://otisio.com/subprocessors with exactly what they send, nothing sent is used for training, and no AI decides anything about an individual. Ask us at privacy@otisio.com if you want either switched off for your workspace.

8.7 Keep your own records.

PLEASE READ: DO NOT RELY ON US AS YOUR ONLY RECORD

You are responsible for keeping records sufficient to pay your workforce correctly and to meet your own statutory record-keeping obligations. Take an export regularly, using the in-product exports on your plan or by asking us under clause 8.3. We are not responsible for loss arising from your inability to evidence hours or pay where you have not kept your own records.

Working time and minimum wage record-keeping obligations are yours, and no software removes them.

9. Data protection

9.1 For the personal data in your workspace, you are the controller and we are the processor under UK GDPR. The Data Processing Agreement generated for your workspace sets out the Article 28 terms and forms part of these terms. It prevails over these terms on any data protection question. Your current DPA is available in your workspace under Settings, legal documents, and on request from privacy@otisio.com.

9.2 For your account, billing and marketing data, and for the data we collect about visitors to our website, we are the controller. Our privacy policy explains that. Our privacy policy is a transparency notice and does not form part of this contract.

9.3 We publish our sub-processors at https://otisio.com/subprocessors and notify changes as set out in the DPA.

9.3A Everyone in your workspace counts as your staff, and telling them is your job. Agency workers, subcontractors' people and self-employed contractors are all treated the same way under these terms as your own employees. You undertake to tell every one of them what is recorded about them, why, and for how long, before you put them into the workspace, and to keep that up to date when you change your settings. You are the controller for them, so the law expects the explanation to come from you rather than from us. We give you the material to do it with.

9.3B Two things you cannot agree to on someone else's behalf. Where a person's face is measured for facial recognition, and where something is stored on or read from a person's own device beyond what is needed to give them the service, the law requires that person's own consent. We take that consent in the product: we show the person the wording, they tick to accept, and we record which version they saw and when. If they do not accept, they are not enrolled and the processing does not start for them. Section 7B of your DPA sets this out in full.

9.3C You must leave a way to say no. Anyone who declines must be able to clock in by PIN or code instead, which is built into the product and cannot be switched off, and you must not penalise anyone for declining. If saying no costs somebody their shift then it was not a real choice, the consent is not valid, and the processing is not lawful. Making sure that person has a PIN before their next shift is your responsibility, and the product tells you when somebody has said no so that you can.

9.4A A photograph at clock-in is not facial recognition, and we keep the two apart on purpose. Most plans can take a photograph when someone clocks in or out. That photograph is stored against the timesheet entry for a limited period and then deleted automatically. Nothing is measured from it. No face template is created from it. It is never compared against any other face or photograph, by us or by any system. It is an ordinary photograph, in the way a signature or a site-entry photo is ordinary: proof of who pressed the button, not identification by biometric means. It is not special category data, it needs no Article 9 condition, and none of clause 9.4 applies to it.

You still need to tell the people affected that photographs are being taken and to have a lawful basis under Article 6 for taking them. Clauses 5.4 to 5.6 of your DPA set the distinction out in full, including what would have to change for a photograph to become biometric data.

9.7 Session recording in the app. We record how the app is used so that we can find faults and improve it. A recording captures the pages visited, where you clicked and typed, mouse movement, scrolling, screen size, browser and approximate location from your IP address. It does not capture what you typed or the text and images shown on the screen: those are hidden in the browser before anything is sent to us, so we see the shape of a screen and not the personal data on it. What we do receive alongside a recording is the web address of each page, which can include an internal record number such as a staff record, and the layout of the page. Recording is switched off completely on the kiosk, face capture and site onboarding screens, switched off for anyone who is not signed in, and switched off for your whole workspace at your request. We keep recordings for 30 days, except a small random sample and any recording we have flagged to investigate a fault, which we may keep for up to 9 months. The recording tool does not hold recordings against a named account, so we cannot find and delete one person's recordings on request; what we can do, and will do on request, is switch recording off for your workspace so that nothing further is recorded.

9.8 Telling your people about recording. Everyone who works for you and uses the Services is treated as your staff under this agreement, whether they are employed by you, engaged through an agency, subcontracted or self employed. It is your responsibility to tell them what clause 9.7 describes before they use the app, and to agree to it on their behalf where your relationship with them allows you to do that. Where it does not, the app shows the person our privacy notice and asks them to agree before any recording of them begins. If they do not agree they are not recorded, and every other part of the app carries on working for them exactly as normal.

10. Intellectual property

10.1 We own the service, the software, the documentation, our name, our logo and everything we create in providing the service. Nothing here transfers any of it to you.

10.2 We grant you a non-exclusive, non-transferable, revocable licence to use the service during your subscription, for your own business purposes, subject to these terms.

10.3 You must not copy, modify, reverse engineer, decompile, resell, sub-licence or create a competing product from the service, except to the extent the law says you may despite this clause.

10.4 If you send us feedback or ideas, we may use them freely and without payment. You keep no rights in the resulting product changes.

11. Suspension and termination

PLEASE READ: WE CAN SUSPEND YOUR WORKSPACE IMMEDIATELY

In the situations listed at clause 11.3 we can suspend your workspace, or a user's access, without notice and without liability. We will always tell you why and lift it as soon as the reason is resolved. A suspension does not entitle you to a refund or a credit and does not pause your fees.

11.1 You may terminate at any time by cancelling in your billing settings. Clause 6.5 governs refunds.

11.2 If we retire a feature you actively use and the change is materially adverse to you (clause 3.4), you may cancel with effect from the date the change takes effect, and we will refund the unused portion of any period you have paid for.

11.3 We may suspend your workspace, or any user's access, immediately and without liability if: (a) payment is overdue past the periods in clause 6.7; (b) we reasonably believe there is a security risk to the service or to other customers; (c) we are required to by law; or (d) there is a serious or repeated breach of the Acceptable Use Policy. We will tell you why, we will keep the suspension as narrow as is reasonable, and we will lift it as soon as the reason is resolved.

11.4 We may terminate for convenience on 90 days' written notice, refunding the unused portion of any period you have paid for.

11.5 Either of us may terminate for cause immediately if the other: (a) commits a material breach that is not remedied within 90 days of written notice; or (b) becomes insolvent, has an administrator or receiver appointed, or ceases to trade.

11.6 On termination, your right to use the service ends and any fees accrued up to that date become payable.

11.7 Getting your data back. You have 30 days from termination to export your data from the product, or to ask us for an export under clause 8.3. After that window we delete your workspace database and file store.

This applies whether or not you owe us money. At the end of the service we will, at your choice, either give you the personal data we hold for you or delete it, because that is what the law requires of us as your processor and clause 10 of the DPA says so. If your workspace is locked for non-payment we will still do it on request; where producing an export means work our self-service tools would otherwise have done, we may charge our reasonable cost of doing it.

PLEASE READ: BACKUPS ARE NOT DELETED ON THE SAME DAY

Deleting your live workspace does not reach back into copies already taken. Our backups are held on a rolling schedule and a copy of your workspace can persist in them for up to two years before the last copy holding it is discarded. Those copies are encrypted, are kept only for disaster recovery, and are never used to serve, mine or restore your data for any other purpose. They are never restored into a live workspace except to recover from an incident.

We may also keep records we are legally required to keep. Everything covered by this clause stays protected by the confidentiality and security terms for as long as we hold it.

11.8 Clauses 8, 9, 10, 11.7, 12, 13, 14, 16, 17 and 18 survive termination.

12. Warranties, and what we do not promise

PLEASE READ: WHAT WE DO AND DO NOT PROMISE

We promise to provide the service with reasonable care and skill. We do not promise it will be uninterrupted or error free, and we exclude the implied terms the law would otherwise put into this contract. The service is sold without an uptime commitment (clause 3.3).

12.1 We warrant that we will provide the service with reasonable skill and care, and that we have the right to provide it to you.

12.2 Except as stated in clause 12.1, and to the fullest extent the law allows, all other warranties, conditions and terms implied by statute or common law are excluded, including any implied term that the service will be of a particular quality, will be fit for any particular purpose of yours, will meet your requirements, or will be provided without interruption or error.

12.3 The service depends on the internet, on your devices and on third-party services. We are not responsible for failures caused by things outside our reasonable control.

12.4 You are responsible for checking that the way you use the service complies with the law that applies to you, including employment law, working time rules, minimum wage records, monitoring and data protection law.

13. Limitation of liability

PLEASE READ: THIS SECTION LIMITS WHAT WE PAY YOU

We do not exclude liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded. Subject to that:

We are not liable for lost profits, lost business, lost savings, loss of goodwill, wasted management time, or any indirect or consequential loss.

We are not liable for loss or corruption of data, except to the extent it results from our failure to meet the security obligations in the DPA.

Our total liability across all claims in any 12-month period is capped at the fees you paid us in the 12 months before the claim arose. Where you have paid us nothing, that cap is £100.

You must bring any claim within the time limits in clause 13.6.

This is a deliberate allocation of risk. Our prices are set on the basis of it. If you need a higher cap, ask us about the Enterprise agreement.

13.1 Nothing in these terms limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) anything else that cannot lawfully be limited or excluded.

13.2 Subject to clause 13.1, neither of us is liable to the other for: loss of profit; loss of revenue; loss of anticipated savings; loss of business or business opportunity; loss of goodwill or reputation; wasted expenditure or management time; or any indirect or consequential loss, in each case however arising, whether in contract, tort (including negligence), breach of statutory duty or otherwise.

13.3 Subject to clause 13.1, our total aggregate liability arising out of or in connection with these terms in any 12-month period is limited to the total fees paid in the 12 months before the claim. Where no fees have been paid, that cap is £100.

13.4 Subject to clause 13.1, we are not liable for loss of or damage to data, except where it results from our breach of the security obligations in the DPA. You are responsible for keeping your own copies of anything you cannot afford to lose (clause 8.7); an export is available to you under clause 8.3.

13.5 Subject to clause 13.1, we are not liable for any loss arising from: your configuration of the service; your decisions as controller, including your lawful basis, what you record, who you monitor and what you tell your workers; your failure to meet your obligations under the DPA; data you or your users put into the service; or your failure to keep your own records under clause 8.7.

13.6 Time limit for claims. You must notify us of any claim within 6 months of the date you first became aware, or ought reasonably to have become aware, of the circumstances giving rise to it, and any proceedings must be commenced within 12 months of that date. A claim not brought within those periods is barred.

13.7 We owe you no duty of care in tort beyond the obligations expressly set out in these terms.

13.8 Each of us will take reasonable steps to mitigate any loss.

13.9 Clause 13.3 does not limit your obligation to pay the fees.

14. Your indemnity to us

PLEASE READ: YOU AGREE TO COVER CERTAIN CLAIMS AGAINST US

If someone sues us because of what you put into the service or how you used it, you agree to cover our losses. This is a real financial obligation and it is not capped by clause 13.

14.1 You will indemnify us against all losses, damages, costs, regulatory penalties and reasonable legal fees we incur arising from: (a) your data, or any claim that your data infringes someone's rights or breaks the law; (b) your use of the service in breach of these terms or the Acceptable Use Policy; (c) any claim by any individual whose personal data you process in the workspace, or by a regulator, arising from your decisions about monitoring, biometrics, location, discipline or pay, where we acted on your instructions; and (d) your failure to meet your obligations as a controller under data protection law.

14.2 The indemnity in 14.1 does not extend to anything arising from our own breach of the security obligations in the DPA, or from our own negligence.

14.3 We will tell you promptly about any claim we want to be indemnified for, let you control the defence (with counsel we reasonably approve), and give you reasonable assistance at your cost. We will not settle without your consent, not to be unreasonably withheld.

14.4 We indemnify you against a third-party claim that the service, used as we permit, infringes that party's UK intellectual property rights. Our liability under this clause is subject to clause 13.3. If such a claim is made we may, at our option, modify the service, obtain a licence, or terminate and refund the unused portion of your fees.

15. Changes to these terms

15.1 We may change these terms. For a material change we will give you at least 30 days' notice by email to your billing contact and by a notice in the product.

15.2 Material changes require re-acceptance. When you next sign in after a material change takes effect, you will be asked to accept the new version. Administrators can accept on behalf of the business. We record who accepted which version and when.

15.3 If you do not accept a material change, you may terminate before it takes effect and we will refund the unused portion of any period you have paid for.

15.4 Non-material changes (typographical corrections, clarifications, changes that do not reduce your rights) take effect when published, and we will note them in the version history.

15.5 Every version of these terms is kept and is available to you on request. The version you accepted governs your use until you accept a newer one.

16. Confidentiality

16.1 Each of us may receive confidential information from the other. Each of us will keep it confidential, use it only for the purposes of this contract, and protect it with at least reasonable care.

16.2 This does not apply to information that is public through no fault of the receiver, was already known, is independently developed, or must be disclosed by law or a regulator (in which case the discloser is told first, where legally possible).

16.3 Your workspace data is your confidential information. Our pricing, roadmap, security documentation and non-public product information is ours.

16.4 These obligations continue for 3 years after termination, and indefinitely for anything that is a trade secret.

16.5 Personal data is not subject to the time limit in clause 16.4. Our obligation of confidentiality over personal data in your workspace continues for as long as we hold it, and the security obligations in the DPA continue to apply to it until it is deleted.

17. General

17.1 Force majeure. Neither of us is liable for a failure caused by something outside our reasonable control, provided we tell the other promptly and work to resolve it. This does not apply to an obligation to pay money. If the event lasts more than 30 days, either of us may terminate.

17.2 Assignment. You may not assign or transfer this contract without our written consent, which we will not unreasonably withhold. We may assign it to a group company or in connection with a sale of our business, and we will tell you.

17.3 Subcontracting. We may use subcontractors and sub-processors. We stay responsible for what they do.

17.4 No partnership. Nothing here creates a partnership, joint venture, agency or employment relationship.

17.5 Third parties. Nobody other than you and us has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999.

17.6 Entire agreement and non-reliance. These terms, the Acceptable Use Policy and the Data Processing Agreement are the whole agreement between us on this subject, and replace anything said or written before. Each of us acknowledges that in entering into this contract it has not relied on any statement, representation, assurance or warranty that is not set out in these documents, and that its only remedy in respect of any statement that is set out in them is for breach of contract. Our marketing material does not form part of this contract. Nothing in this clause limits liability for fraudulent misrepresentation.

17.7 Waiver and severance. A delay in enforcing a right is not a waiver of it. If a clause is held unenforceable, the rest continues, and the unenforceable clause is modified to the minimum extent needed to make it work.

17.8 Notices. We give you notice by email to your billing contact and by notice in the product. You give us notice by email to legal@otisio.com, which is the address for service of any formal notice under these terms, including notice of termination and notice of a claim. A notice sent to any other address of ours, including a support address or an in-app message, is not a notice under these terms. Email notices are treated as received the next working day.

18. Complaints, governing law and jurisdiction

18.1 If something is wrong, tell us first at legal@otisio.com. We will acknowledge within 10 working days and try to resolve it before anyone involves lawyers.

18.2 These terms and any dispute arising from them, including a non-contractual dispute, are governed by the law of England and Wales.

18.3 The courts of England and Wales have exclusive jurisdiction.

Version 2026-08-v7, effective 25 August 2026. Accepted by [to be completed: The name typed by the person who accepted.] on behalf of [to be completed: Registered company name, from Companies House where we hold it, otherwise the workspace name.] on [to be completed: When they accepted.] from IP [to be completed: The IP address the acceptance came from.].

Terms of Service version 2026-08-v7, effective 25 August 2026. Generated on 13 September 2026. Source text SHA-256 29fbe74bb9aeb08b.